If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges on physical products within 14 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Digital products are non-returnable and therefore non-refundable.
To initiate a return or exchange, please complete the following steps:
Your steps should be laid out clearly, linking to relevant pages, such as your online portal.
- Contact Margo@margoknits.com
- Return the products to:
3853 Yellow Creek Rd. W
Akron Oh 44333
Buyer responsible for return shipping charges.
- Refund will be provided within 7 days of receipt of returned goods
- Customer is responsible for all shipping fees
- Shipping fees are non-refundable
- Lost or damaged items will be adressed on a case by case basis
- Contact email@example.com for more information or if you have more questions